Refund Policy

At FIVI Communication Pvt Ltd, we provide internet services along with company-owned devices installed at customer premises. These devices remain the property of the company at all times. Our billing and refund terms are designed to ensure transparency and consistency for all customers.

1. Billing Policy

• All internet service charges are billed monthly in advance.

• The billing cycle starts at the beginning of each month or activation date.

• Once a monthly fee has been charged, it is considered final and non-refundable.

2. Device Ownership

• Any routers, ONUs, antennas, or related equipment provided remain the sole property of FIVI Communication Pvt Ltd.

• Customers are not charged for ownership of these devices unless explicitly stated in a separate agreement.

• Devices must be returned upon termination of service, if required by the company.

3. Refund Eligibility

Refunds are generally not applicable for internet subscription fees once payment has been processed.

Refunds may only be considered in rare cases such as:

• Duplicate payment made in error

• Billing errors verified by our accounts team

4. Non-Refundable Services

The following are strictly non-refundable:

• Monthly internet subscription fees once the billing cycle has started

• Installation or activation services once completed

• Usage of any active internet service during the billing period

• Device usage or deployment at customer premises

5. Refund Request Process

If you believe you have been incorrectly charged, you may contact us for review:

• 📞 Phone: 0336 1198891

• 💬 WhatsApp: 0336 1198891

• 📧 Email: headoffice@fivicomm.com

All claims will be verified by our support team, and decisions will be made after proper review of account records.

6. Processing Time

If a refund is approved (only in eligible cases), it will be processed within 7–10 business days via the original payment method or as mutually agreed.